win988 Privacy Policy – How We Handle Your Personal Data

1 Introduction

win988 is committed to protecting the privacy of every user. This policy applies to all users of the win988 platform regardless of how you access it — whether through the website on a desktop browser, the Android app on your phone or the mobile browser version. It covers all personal data collected from the moment you begin the registration process.

By registering an account or continuing to use win988, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, you should not use the platform.

2 Information We Collect

win988 collects personal data in the following categories:

win988 does not collect data it does not need. If a data field is optional at registration — for example a postal address — you are not required to provide it unless it becomes necessary for identity verification or a withdrawal.

3 How We Use Your Information

The personal data win988 holds is used exclusively for the following purposes:

• Creating and managing your win988 account
• Processing deposits and withdrawals in PKR through supported payment methods
• Verifying your identity for account security and fraud prevention
• Settling bets, calculating winnings and applying bonus credits
• Providing customer support via live chat or email
• Sending promotional and bonus communications where you have opted in
• Monitoring platform usage to detect and prevent fraudulent or abusive activity
• Complying with any applicable legal or regulatory obligations
• Operating and improving the win988 platform based on usage patterns

4 Payment Data & PKR Transactions

All financial transactions on win988 are denominated in Pakistani Rupees (PKR). Payment methods currently supported include JazzCash, Easypaisa, Raast instant transfer, bank transfer, debit cards, credit cards and other mobile wallets shown in the cashier section.

When you initiate a deposit or withdrawal, win988 passes the minimum necessary payment details to the relevant payment processor to complete the transaction. win988 does not store full card numbers on its own servers. Card data handled through payment gateways is subject to the security standards and privacy policies of those certified payment processors.

• JazzCash and Easypaisa transactions are processed through those providers' own secure APIs.
• Bank transfer and Raast transactions involve your bank's own data handling in addition to win988's records.
• Transaction records — amounts, dates and payment method types — are retained as part of your account history for fraud prevention and dispute resolution purposes.

5 Identity Verification (KYC)

win988 requires identity verification before processing your first withdrawal and may request it at any point for security purposes. This process — commonly called Know Your Customer or KYC — involves you providing one or more of the following:

• A copy of your national identity card (CNIC) or passport
• A selfie or photo for liveness verification
• Proof of address such as a recent utility bill (if required)
• Proof of payment method ownership in certain cases

Identity documents submitted for KYC are used only for verification purposes. They are stored securely and access is restricted to staff involved in the verification process. win988 uses a third-party identity verification service to process these documents — that service is bound by its own data protection obligations and does not use your documents for any other purpose.

6 Cookies & Tracking Technologies

win988 uses cookies and similar technologies on the website and in the Android app to support the following functions:

• Essential cookies: Keep you logged in, maintain your session state and enable core platform functionality. These cannot be disabled without breaking the platform.
• Preference cookies: Remember your settings, language preference and interface choices between visits.
• Analytics cookies: Help win988 understand how different parts of the platform are used — for example which pages load slowly or where users commonly drop off during registration. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity and account takeover attempts.

win988 does not use third-party advertising or retargeting cookies. You will not find win988 adverts following you around the internet after you visit the platform based on data from our cookies.

You can manage or delete cookies through your browser or device settings. Note that disabling essential cookies will prevent you from logging in or using core features.

7 Sharing Your Data with Third Parties

win988 shares your personal data only with third parties that are directly involved in delivering the platform's services. The categories of third parties and the data shared are as follows:

• Payment processors (JazzCash, Easypaisa, Raast, bank partners, card networks): Receive transaction-specific data to process your deposits and withdrawals.
• Identity verification providers: Receive your submitted identity documents for KYC processing only.
• Game software suppliers: May receive a session token and game activity data for slot and casino game delivery. They do not receive your full identity or payment information.
• Cloud infrastructure and hosting providers: Store platform data in secure, encrypted environments on a contractual basis.
• Customer support tools: Support chat transcripts and account details are accessible to support staff through secure, access-controlled systems.

win988 does not share your data with advertisers, data brokers, analytics companies outside our own analytics stack, or any party not listed above. All third-party service providers are contractually required to handle your data in a manner consistent with this Privacy Policy.

8 Data Security

win988 applies industry-standard security measures to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and win988 servers
• Encryption at rest for sensitive stored data including identity documents and financial records
• Role-based access controls — internal staff can only access data relevant to their specific job function
• Automated fraud detection and account monitoring systems
• Regular security reviews of platform infrastructure

No digital system is completely immune to security incidents. If a breach affecting your personal data occurs, win988 will notify affected users as promptly as practical and take steps to contain the breach and prevent recurrence.

9 Data Retention

win988 retains your personal data for as long as your account is active and for a period afterwards as required for legal, financial and fraud prevention purposes. Specific retention guidelines:

• Account registration data and identity documents are retained for the lifetime of the account plus a minimum of five years following account closure.
• Transaction records — deposit and withdrawal history in PKR — are retained for a minimum of five years.
• Betting and gaming history is retained for the lifetime of the account and a period thereafter for dispute resolution purposes.
• Support correspondence is retained for up to three years from the date of the interaction.
• Technical and usage data (logs, IP records) is typically retained for 12 to 24 months depending on type.

When data is no longer required under the above periods, it is securely deleted or anonymised so that it can no longer be linked to your identity.

10 Your Rights Over Your Personal Data

As a win988 user you have the following rights regarding your personal data. To exercise any of these rights, contact the support team through live chat or by emailing [email protected].

• Right to access: You can request a copy of the personal data win988 holds about you.
• Right to correction: If your data is inaccurate or incomplete, you can request it be corrected. Basic details like email and phone number can be updated directly in your account settings.
• Right to deletion: You can request that your account and associated personal data be deleted. Note that some data may be retained for the minimum legal periods described in Section 9 even after an account closure request.
• Right to restrict processing: In certain circumstances you can request that win988 limits how it uses your data while a query or dispute is resolved.
• Right to data portability: You can request a structured copy of your account and transaction data in a common format.
• Right to object to marketing: You can opt out of marketing communications at any time from your account notification settings without needing to contact support.

11 Marketing Communications

win988 may send promotional communications — including bonus offers, PSL season promotions, deposit match offers and VIP programme updates — to users who have opted in to receive them at registration or via account settings.

You can opt out of marketing emails or push notifications at any time by updating your communication preferences in your account settings. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal status updates or account security alerts — those are sent regardless of your marketing preference.

12 Minors

win988 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. Age is verified at registration and again during the KYC process before any withdrawal is processed.

If win988 discovers that an account was created by a person under 18, the account will be closed immediately, any activity voided and any deposits returned. If you become aware that a minor has registered on win988, please notify support immediately so the account can be reviewed and closed.

13 Third-Party Services & Links

The win988 platform does not contain links to external third-party websites. All navigation within win988 stays within the win988.onl domain. However, certain services accessed through win988 — such as payment processors and game providers — operate under their own privacy policies which govern how they handle data on their end.

win988 is not responsible for the privacy practices of third-party services. When your transaction is handed off to JazzCash, Easypaisa or any other payment provider, that provider's own privacy policy applies to their portion of the processing. win988 selects third-party service providers with reputable data handling standards and binds them contractually to protect your data.

14 Updates to This Privacy Policy

win988 may update this Privacy Policy from time to time to reflect changes in data practices, platform features or legal requirements. When material changes are made, registered users will be notified via in-account notification. The "Last Updated" date at the top of this page and in the hero section above reflects the most recent revision.

Continuing to use win988 after an updated Privacy Policy has been published means you accept the revised terms. If you do not agree with a material change, you may request account closure and withdrawal of any remaining real-money balance.

15 Contact Us

For any questions, concerns or requests related to this Privacy Policy or the personal data win988 holds about you, contact the support team through the live chat feature available on the platform at any time, or by writing to [email protected]. Support is available 24 hours a day, 7 days a week.

For responsible gaming queries — including deposit limits, session reminders and self-exclusion — these can be managed directly in your account settings without needing to contact support. Full details are available on the Responsible Gaming page.