win988 FAQ – Your Questions Answered

No. win988 allows one account per person. Duplicate accounts — identified through shared payment details, device fingerprint or identity documents — are merged or suspended, and associated bonuses voided. If you have forgotten your login details, use the password recovery option rather than creating a new account.

KYC verification requires a copy of your Pakistani CNIC or passport and may include a selfie for identity confirmation. In some cases, proof of your deposit method — a screenshot of your JazzCash or Easypaisa account showing your registered number — is also requested. Verification is required before your first withdrawal and usually completes within a few hours of documents being submitted.

Use the "Forgot password?" option on the Login page. Enter your registered mobile number or email and a reset code will be sent to it. If you no longer have access to the registered number or email, contact support via live chat — they will verify your identity through your account details before assisting with recovery. Do not register a new account; use the recovery process instead.

Withdrawals to JazzCash and Easypaisa typically process within a few hours of the request being reviewed and approved. Bank transfers can take one to two business days depending on your bank. Before your first withdrawal, KYC verification must be complete. Withdrawals are returned to the same payment method used for deposits — you cannot withdraw to a different account than the one you deposited from.

First, check your transaction history in your JazzCash, Easypaisa or bank app to confirm the payment was actually sent and deducted. If it was, wait five minutes and refresh your win988 account balance. If it still has not appeared after that, contact win988 live chat support with the transaction reference number, amount, payment method and time. The support team can trace the transaction and credit it manually if necessary.

win988 does not charge platform fees on deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges depending on your account type and the amount involved. Any such fees are between you and your payment provider. Check the Cashier section or contact support if you are unsure about a specific method.

Yes. Beyond cricket, win988 covers international football including major leagues and tournaments, as well as esports titles. The sports betting section lists all currently available sports and events. Football and esports markets are available for pre-match betting, and selected events also have live in-play options. Visit the Sports page for current coverage.

Live in-play betting lets you place bets on a match that is already underway. Odds change in real time based on what is happening — during a cricket match, for example, odds shift after each over, wicket or boundary. To place an in-play bet, open the live betting section, select the event, choose your market and confirm before the odds move again. In-play markets are temporarily suspended during key moments like a wicket falling and then reopen with updated prices.

If a cricket match is abandoned before a result can be determined — due to rain, pitch conditions or other factors — bets are typically voided and stakes returned to your account. If a Duckworth-Lewis result is declared, that is treated as the official result and bets settle accordingly. Specific rules for each market type are detailed in the Terms and Conditions. Your bet history in the account shows the settlement status for each individual bet.

A wagering requirement tells you how many times you need to bet through a bonus amount before it becomes withdrawable cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before the bonus converts. Progress towards the wagering requirement is visible in your account. Bets placed below minimum odds or on excluded markets may not count towards the requirement — full details are on the Promotions page for each offer.

Yes. Each bonus has an expiry date — usually between 7 and 30 days from activation, depending on the offer. If you do not meet the wagering requirements within that window, the bonus and any winnings derived from it are forfeited. The expiry date is shown in your account alongside your active bonus. Check the specific offer on the Promotions page before claiming to understand the timeline.

VIP tier maintenance requirements are detailed on the VIP page. Generally, tiers are maintained over a rolling period based on betting activity. Prolonged inactivity may result in a tier review. If you are a higher-tier VIP member and plan to take a break from betting, check the tier maintenance rules in advance. Your VIP account manager — available at Gold tier and above — can also advise on this.

Currently, the native win988 app is available for Android only. iPhone and iPad users can access the full win988 platform through the mobile browser — Safari on iOS gives a good experience as the site is fully optimised for mobile. You can add win988 to your iPhone home screen by tapping the share button in Safari and selecting "Add to Home Screen" for quick access. Check the App page for updates on iOS availability.

The win988 app is designed to work on Pakistani mobile networks including 3G and 4G. Pre-match betting, account management, deposits and withdrawals all work on a standard mobile data connection. Live in-play betting and live casino streams are data-intensive — for the smoothest live experience, a 4G connection or Wi-Fi is recommended. The app automatically reduces stream quality on slower connections where possible.

Self-exclusion is available in the Responsible Gaming section of your account settings. Choose a period — 24 hours, 7 days, 30 days, 90 days or 6 months. Once activated, it cannot be reversed during that period. This is intentional — the irreversibility protects you from undoing the decision during a vulnerable moment. Your real-money PKR balance is protected and can be withdrawn even during exclusion by contacting support. Bonus balances are forfeited at the time of exclusion.

Contact win988 live chat support immediately. The team can freeze your account, review recent login activity and help you change your password. Do not delay — if there is an unauthorised balance change, acting quickly gives the best chance of resolving it. After securing the account, check your registered mobile number and email for unfamiliar access notifications and update your password to something you do not use on any other site.